Your website, looked after.
Monthly care that keeps your website accurate, working and supported.
Care for your website, with no long-term lock-in.
Small content updates, routine page and link checks, enquiry form testing, performance reviews and priority email support.
Essential care
Target response: within three working days.
- Up to 30 minutes of small updates
- Monthly key-page check
- Monthly enquiry-form test
- Email support
Business care
Target response: within two working days.
- Up to 60 minutes of small updates
- Fortnightly key-page check
- Monthly form test
- Basic performance review
- Priority email support
Organisation care
Target response: within one working day.
- Up to 120 minutes of agreed updates
- Fortnightly website checks
- Form and key-journey testing
- Performance review
- Priority support route
Unused time does not roll over. Response targets apply on UK working days and are not guaranteed restoration times. Monitoring and maintenance reduce risk but cannot promise uninterrupted availability or absolute security.
What care plans do not cover.
- New pages or features, which are quoted separately
- Unlimited changes: extra time is agreed and priced before use
- Third-party charges such as domains, hosting upgrades and licences
- Emergency or round-the-clock cover
- Extensive copywriting, photography or video
- Unrelated systems such as general email accounts or business software
Four steps.
Review
We review your current website and hosting.
Agree
Agree a plan and its boundaries.
Prepare
Prepare access and run initial checks.
Care
Begin regular care.
Good to know.
How do plans run?
Plans run monthly. Notice and payment terms are confirmed before support starts.
Can you look after a site you did not build?
Websites not built by The Web Cartel may be considered after a review of the site and its access arrangements.
What counts as a small update?
Changing existing text, contact details, links or supplied images.
What if I need more than my allowance?
Work beyond the allowance is agreed and priced in advance.